This policy explains what happens to any personal data that you provide to us through this website, or that we collect from you. We update this policy from time to time so please do review this policy regularly.
Information That We Collect
In running and maintaining our business, we may collect and process the following data about you:
- Information provided by you, for example, personal details such as name and contact details, including postal address, email address and telephone number when you register for information or make a purchase.
We only collect basic personal data about you which does not include any special category data as defined under Article 9 of the General Data Protection Regulation (GDPR).
Why We Need It
We need to know certain limited personally identifiable information about you so that we can provide you with the service you have requested. We will not collect any data that we do not need in order to provide and oversee this request. Under the GDPR the lawful basis we rely on for processing this information is contractual obligation.
What We Would Also Like To Do With It
We would however like to use your name and email address to inform you of our future offers and similar products & to inform you of any changes to our business, website, or products/services. This information is not shared with any third parties and you can unsubscribe at any time via phone, email or using details provided below.
Please contact us at info@isona.co.uk if you wish to make a request.
How Long Do We Keep Your Data
We are required to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Your information we use for marketing purposes will be retained by us for a period of 18 months after we last had contact with you or you request that do not wish to hear from us.
Sharing Your Data
We will never give your details to any third parties.
Storing Your Personal Data
In operating our business via isona.co.uk, your data is processed by our staff in the UK. We do not provide our own IT servers. The relevant server will be based in the UK. Your data will not be transferred outside of the EU and, therefore, you can be assured that it will be protected by adequate privacy laws. Third parties will not have access to your personal data unless the law requires us to provide it. Obviously, we do our utmost to ensure that our server hosts are secure and fully accredited.
Storage Of Payment Details
We do not store credit card details nor do we share customer details with any third parties.
Third Party Links
On occasions we may include links to third parties. Where we provide a link it does not mean that we endorse or approve that third party’s policies/procedures or any privacy notice given in respect of visitor privacy. You should always review their privacy notice before sending them any personal data.
Cookies
We do not currently use cookies. A cookie is a small data file that is placed on your computer when you visit certain websites. They keep track of browsing patterns and help companies to build up a profile of how visitors use the relevant website. If we decide to use cookies in the future, we will ensure that you are informed about the nature of the intended processing, we will ask for your consent and you will have the right to refuse the use of your data for such processing at any time.
Your Data Protection Rights
Under data protection law, you have rights (subject to some exceptions) including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
You are generally not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at admin@isona.co.uk if you wish to make a request.
How To Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at admin@isona.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk